Frequently Asked Questions
Everything you need to know about shopping with Sony Latin Store.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as local payment options and wire transfers depending on your country of residence.
Which countries do you ship to?
Sony Latin Store ships across various regions in Latin America. Delivery availability and shipping costs are calculated at checkout based on your specific location and the weight of the items.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your shipment in real-time.
What is your return policy?
We offer a 30-day return policy for most products. Items must be returned in their original packaging, unused, and with all accessories included. Please contact our support team to initiate a return request.
Do my products come with a warranty?
Yes, all electronics and hardware purchased through Sony Latin Store come with a standard manufacturer's warranty. The duration and terms vary by product category and local regulations.
Are the products sold here authentic?
Absolutely. As the official Sony Latin Store, all products are 100% authentic, brand new, and sourced directly from Sony manufacturing facilities.